FAQ

Frequently Asked Questions

Last updated: 2026

How do I track my order?

Once your order ships, you’ll get a confirmation email with tracking details. You can also check your order status any time on our Track Order page.

How long does shipping take?

Shipping times vary by product and destination, and are shown at checkout before you complete your purchase. Once shipped, your tracking link will give you the most accurate estimate.

Do you ship internationally?

Availability depends on the product and destination. If a location isn’t supported for a specific item, this will be indicated at checkout.

What is your return policy?

You can request a return within 7 days of delivery, provided the item is unused and in its original packaging. See our full Return & Refund Policy for details.

How do I request a refund?

Email us at support@gaib1.com with your order number and the reason for your return. We’ll confirm eligibility and walk you through the next steps.

What payment methods do you accept?

We accept major debit and credit cards through our secure checkout. All transactions are encrypted and processed by a trusted third-party payment provider — we never see or store your full card details.

Is my payment information secure?

Yes. Payments are handled entirely by PCI-compliant payment processors, not by us directly, so your card details are never stored on our servers.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery at support@gaib1.com with your order number and a photo of the issue. We’ll arrange a replacement or refund at no extra cost.

Do you offer wholesale or bulk pricing?

Yes — our pricing is already set at wholesale rates with no minimum order required, so retail buyers get the same source pricing as bulk buyers.

How can I contact support?

Email us any time at support@gaib1.com. We typically reply within 24 hours.